General Terms and Conditions
Pricing: Prices are ex-warehouse Markham, Ontario. All catalog pricing do not include any taxes or shipping charges. Published prices are subject to change without notice.
Terms: Net 30 day term will be applied on established accounts. All first order, custom orders and large orders require deposit. Finance charges, not to exceed 1.5% per month, will accrue on past due balances. Major credit cards accepted. All orders are subject to credit approval. There is a $40 charge for each returned check. Accounts requiring collection will be liable for all collection costs, including all fees, costs and expenses incurred.
Shipping: Delivery is normally sent by UPS ground service unless specified by customer. We will not be liable for carrier delays or damage during transportation. All merchandise becomes the customer's property upon delivery to the carrier. Claims for damage in transit must be reported to carrier at time of delivery.
Split Shipments: There is a charge of $10 per additional destinations of goods under 100 pieces.
Returns: No imprinted items will be accepted for returns. Goods returned can only be made within 30 days of original shipment. No returns will be accepted without a Return Authorization Number (RA#). Please mark all boxes with RA#. Merchandise must be returned in original boxes. There will be a 15% restocking charge plus any shipping charges. For crystal or glass products, breakage may occur during transportation, claim for damaged goods must first be made with courier companies.
Lead-time: In-stock blank items usually shipped within 24 hours. See Decorating Pricing tab for imprinting lead times. Rush charge will apply for imprinting orders required in less than normal lead time. For custom orders, lead time is about 9 to 10 weeks after sample approval. Longer production time should be allowed for items which require special materials. Always call to verify lead times when delivery dates are critical.
Samples: Orders should be in writing to ensure accuracy. All catalog items will be invoiced at EQP plus freight charges and are refundable if returned in unused condition within 30 days. We provide watch samples with random logos only. Custom samples are invoiced at cost of item, plus applicable international courier charges. Lead-time for production is approximately 10 working days.
Disclaimer: Every effort will be made to ensure uninterrupted supplies of products shown in this site. However, due to circumstances beyond our control, we cannot be liable for temporary shortage of stock, slight color variations in different dye lots, minor changes in production specifications, as well as delays caused by customs, shipping and Acts of Nature. Color fastness of cotton items is not guaranteed.
Warranty: For watches, we will repair or replace, at our discretion, any watch that becomes defective under normal use. The repair will be free of charge, except for shipping and handling. This warranty does not cover battery, crown, crystal, strap or the plating on the case or strap. If the product is returned for repair for a problem that is not covered under this warranty, a charge may apply. This warranty does not cover any misused, abused or altered product. The warranty is void if the watchcase has been opened or otherwise tampered with. We reserve the right to substitute models and movements with equivalent or higher quality products without prior notice.
Artwork: Set-up price is based on receipt of to-size , camera ready, color-separated typeset artwork. Artwork which requires additional touchups will incur extra charges. Artwork should either be in clean black and white printout at minimum 600 d.p.i. or electronic file for Adobe Illustrator, Photoshop or Corel Draw. Digital art is required on all halftones and note that halftones will not always print on textured surfaces. Convert all fonts to outlines or vector format. All art must be labeled with 1) Distributor's name, 2) Purchase order number, 3) Contact name and phone number, 4) Format used. Artwork will be held for a period of 12 months. All repeat orders after that period will require new artwork. Please e-mail artwork to firstname.lastname@example.org.
Color matching: We make every effort to match PMS colors. However, colors printed on vinyl and fabric may deviate slightly from those printed on paper. Exact color match is not guaranteed.
Oversize Imprint: Some extra large/overall imprints or ink color combinations may cost more than the listed price. Should this occur, Acro will notify upon receipt of order/artwork.
Over-runs / Under-runs: We do our best to ship exact quantities. However, we reserve the right to over or under ship by 3% and bill accordingly.
Order confirmation: All orders must be received in writing with purchase order number and name of the person issuing the order.
Change to order: All changes to order must be made in writing to ensure accuracy.
Order cancellation: All orders are considered firm. Cancellations will be accepted only if products have not been imprinted. Cancellations must be made in writing.
Indemnification / Right to Promote: Customers should warrant that they have the right to use the logos, marks, symbols or designs featured in the artwork and shall indemnify and hold our company harmless in any infringement actions as a result of printing the artwork. We reserve the right to use all our imprinted products in our advertising catalog and displays unless otherwise specified in writing at the time of order. All catalog items with imprints shown are for the sole purpose of displaying our imprint positions and capabilities. They are not intended to represent endorsement by the individual companies, nor are they for sale.